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 PALS

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Heidi
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PostSubject: PALS   Wed Apr 07, 2010 1:07 am

PALS






If you don't know what PALS is or what they do. PALS are there to help resolve and help with any problems you may have in regards to your treatment in the NHS, and will help you with the complaints procedure if needed.
What does PALS do?
In particular, PALS will:

  • Provide you with information about the NHS and help you with
    any other health-related enquiry
  • Help resolve concerns or problems when you are using the
    NHS
  • Provide information about the NHS complaints procedure and
    how to get independent help if you decide you may want to make a
    complaint
  • Provide you with information and help introduce you to
    agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own
    healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions
    and experiences and ensuring that people who design and manage services are
    aware of the issues you raise
  • Provide an early warning system for NHS Trusts and
    monitoring bodies by identifying problems or gaps in services and reporting
    them.

To find a PALS office in your area go to NHS Choices Find Services
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